FAQs

FREQUENTLY ASKED QUESTIONS

PATENTED EASY PLUG™ SYSTEM

What does Easy Plug™ mean?
i-Lighting’s LED lighting system utilizes the patented Easy Plug™ technology. Our patented ILUMA™ lighting products install easily with our wiring system.  Wiring simply plugs together and it works with the patented polarity correcting circuits. Cutting, splicing, and wire nutting are not required, thereby reducing installation time by half, and creating minimal failure points (compared to traditional lighting systems).

The i-Lighting Simplified & Design™ system can assist you with designing a custom lighting system to enhance any indoor or outdoor lighting project so you can enjoy your home for years to come. 

 

LED TECHNOLOGY

Will the lights become Hot or Warm to the touch?
NO. The lights are LED and do not generate heat.

How long do the LEDs last?
The LEDs operate for approximately 50,000 hours, 30,000 hours (3 years) of which are covered by our limited warranty. PLEASE NOTE: the limited warranty does NOT cover the replacement of products affected by: improper installation, power supplies greater than 12 volts, power surges caused by storms, severed wires, or lights damaged by animals or lawn equipment.

How bright are the LED lights?
LED brightness is measured in lumens. Lumens are measured by wattage. i-Lighting’s 10mm light strips are approximately 880 lumens per foot, and our 5mm light strips are approximately 352 lumens per foot. 

What is the Kelvin rating of the LED lights?
Kelvin is a unit of temperature used to measure the whiteness of the light output. i-Lighting’s clear white LED is 4,000°K and the warm yellow LED is 3,000°K.

Are the LED lights water-resistant?
Yes, each light is injected with a waterproof adhesive to prevent water migration. PLEASE NOTE: We do not advise i-Lighting products to be used in or near saltwater because the components that make up the liquid cause the lights to be subject to corrosion. PLEASE NOTE: i-Lighting’s LED lights installed in – or in close proximity to – saltwater will NOT be covered by i-Lighting’s Warranty.

How can I figure out the wattage of my led strip lights?

  • 10mm lights: 4 watts per foot
  •  5mm lights: 1.6 watts per foot

 

DC POWER SUPPLY

Is the LED lighting system low-voltage AC or low-voltage DC?
The under cabinet lighting system operates on low-voltage DC power. DC power greatly reduces the risk of electric shock.

How are the LEDs powered?
The LEDs are powered with an LED driver that only outputs the amount of wattage needed for the job. The LED driver plugs into a 110v – 120v outlet.

How many watts can the power supply handle?
i-Lighting likes to keep 10% of the power supply free. 

How do I figure out what size power supply I need for my kitchen?

  • 10mm lights: add up the length of all lights, divide by 12 then multiply by 4.5.
  •  5mm lights: add up the length of lights, divide by 12 then multiply by 1.6.

 

INSTALLATION

Do I need an electrician to install my LED lighting system?
NO… the LED lighting system does not require an electrician for installation. i-Lighting’s LED lighting system is UL listed as a portable luminary. The power supply simply plugs into a 110 outlet similar to a string of lights. Perfect for the fan of DIY projects!

What is the width of the actual strip light?
The 10mm iluma measures 0.5’’ wide and the 5mm iluma is 0.25’’ wide.

What size hole do I need to drill for the micro-connectors?
You will need to drill a 7/16 inch hole for the lights.

How do I manage excess wire?
Each under cabinet lighting package comes with polycarbonate tubing that will adhere to the cabinet and manage loose wire where needed.

How can I get lights ordered for my space? 
Email us at Office@ilightingled.com with a description of what type of job you have and the LED lighting you are interested in. If you have a schematic of the area you are wanting to be lit, please send in the email. The more information we get, the better we can assist you with getting the proper materials needed for the job.

 

INSTALLATION (OUTDOOR PRODUCTS)

Do I need an electrician to install my LED lighting system?
NO… the LED lighting system does not require an electrician for installation. i-lighting’s LED lighting system is UL listed as a portable luminary. The power supply simply plugs into a 110 outlet similar to a string of lights.

Should I install a light on every step?
i-Lighting’s outdoor stair lights are designed for safety. NOTE: We strongly advise you to light every step, to ensure your safety.

How much of a bullnose do I need to install a stair light?
Based on the building code, generally, a ¾ to 1 inch of a bullnose is required.

What size hole do I need to drill to accommodate the micro-connectors?
You will need to drill a 7/16 inch hole for the lights.

How do I manage excess wire?
Each stair and post light kit includes a pack of wire staples to neatly manage any excess wire under the deck.

Can a deck and landscape or outdoor living area be connected together on the same system?
Yes. On the last stair or post light, there is an open connection. Simply ensure the current power supply can handle the additional wattage and then plug a connector cable into the last light to continue lighting your outdoor living area.

Do I need to add any waterproofing to the lights and connector cables?
No, the lights and connector cables are coated with Tectyl 506, a corrosion-preventative solution.

Where can the power supply be mounted?
The power supply is encased in a waterproof utility box which can be mounted where it is aesthetically pleasing (such as hidden under a deck or convenient to an electrical receptacle). The power supply comes standard with a 6-foot power cord.

Where can the photo-eye be mounted?
Mount the photo eye where it is exposed to sunlight. The photo eye will be triggered to turn the lights on at dusk and off at dawn. The photo eye comes standard with a 6-foot lead for placement flexibility.

 

TROUBLE SHOOTING (OUTDOORS)

What happens if my remote dimmer or timer stops working?
Most likely the battery has died. Simply replace with a CR2032 battery.

The lights turn on and off throughout the night.
The photo is designed to turn the lights on at dusk and off at dawn. If the photo eye is mounted in an area where it is getting interference from a light source it could sense the light and turn the lights off. For example, a porch light or street lamp can trip the photo eye and “trick” it to thinking it is either dusk or dawn. If this is the case, simply relocate the photo eye.

The lights turn off every time it rains.
The power supply is designed to turn off if it detects a short in the lights. If a wire is nicked and is being penetrated by water, the power supply will shut down to protect itself. To determine where the short is located, disconnect the photo eye and unplug all but the first light. If the light comes on, you know that the short is not in the wire going from the power supply to the first light. Continue to connect one light at a time until the lights shut off and replace the connector cable.

Why are my lights no longer coming on at night?
If you have a photo eye connected to the power supply. Simply unplug the photo eye from the power supply. If the lights come on then the photo eye sensor has gone bad and will need to be replaced. If the lights don’t come on, then the power supply can be sent in to be repaired.

 

TROUBLE SHOOTING (INDOORS)

Where is the push button dimmer installed?
The push button dimmer is designed to turn the lights on/off and dim them up/down. It should be installed after the power supply, before the first light strip. Everything downstream of the dimmer will dim.

What happens if the push button dimmer is not working when installed?
Located on the push button dimmer is a blue light. When lit, this indicates that power is getting to the push button dimmer. If the light is not on, install the small twisted wire provided with the push button dimmer, before the dimmer. This will reverse the polarity of the wires and the blue light should come on.

 

 

 

We would love to hear from you!

 

CONTACT US: 1-410-287-3232